FAQs
General Questions
What is Luna Leather?
Luna Leather is a premium women's handbag brand dedicated to creating timeless, high-quality leather bags that combine traditional craftsmanship with contemporary design.
Where are you located?
We ship worldwide from our facility, bringing Luna Leather bags to women across the globe.
Product Information
What materials do you use?
All Luna Leather bags are crafted from 100% genuine leather. We source premium quality leather that's durable, supple, and develops a beautiful patina over time. Our hardware and fittings are also carefully selected for longevity and style.
Are your bags made from real leather?
Yes, absolutely. Every Luna Leather bag is made from genuine leather. We believe in authentic materials that age gracefully and stand the test of time.
How do I care for my leather bag?
- Keep your bag away from direct sunlight and heat sources
- Avoid exposure to water; if wet, pat dry immediately with a soft cloth
- Clean with a soft, dry cloth regularly
- Use a leather conditioner every few months to maintain suppleness
- Store in the dust bag provided when not in use
- Avoid overloading to maintain the bag's shape
Will the leather change over time?
Yes, and that's part of its beauty! Genuine leather develops a natural patina with use, making each bag uniquely yours. This aging process adds character and depth to the leather.
Do you offer different colors?
Yes, our collection features a curated range of colors to suit different styles and preferences. Please check individual product pages for available color options.
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired bag and color, add it to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods displayed at checkout.
Is it safe to order from your website?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information.
Can I cancel or modify my order?
Please contact us immediately if you need to cancel or modify your order. Once an order enters processing (within 2-5 business days), changes may not be possible.
Shipping & Delivery
Do you ship internationally?
Yes! We ship worldwide to bring Luna Leather bags to women everywhere.
How much does shipping cost?
We offer flat-rate shipping at $6.99 for all orders, regardless of destination.
How long will delivery take?
Total delivery time = Processing time (2-5 business days) + Shipping time (5-10 business days)
Expected total delivery: 7-15 business days
Do you provide tracking information?
Yes, once your order ships, you'll receive a confirmation email with tracking details.
What if my order doesn't arrive?
Please contact our customer service team if your order hasn't arrived within the estimated timeframe. We'll investigate and resolve the issue promptly.
Returns & Exchanges
What is your return policy?
30 days from delivery, item must be unused and in original condition with tags attached
How do I initiate a return or exchange?
Contact our customer service team with your order number and reason for return. We'll guide you through the process.
Who pays for return shipping?
Customer pays for returns unless item is defective
Product Quality & Warranty
Do you offer a warranty?
We stand behind the quality of our craftsmanship. If you experience any defects in materials or workmanship, please contact us and we'll make it right.
What if my bag arrives damaged?
Please contact us immediately with photos of the damage. We'll arrange for a replacement or refund.
Are your bags durable?
Yes! Our genuine leather bags are designed to last for years with proper care. The quality of our materials and craftsmanship ensures longevity.
Contact & Support
How can I contact customer service?
Email: support@mylunaleather.com
How quickly will I receive a response?
We aim to respond to all inquiries within 24-48 hours during business days.
Can I visit a physical store?
Currently, Luna Leather operates online to bring you the best prices and widest selection. This allows us to ship worldwide and keep our bags accessible.
Still Have Questions?
We're here to help! Don't hesitate to reach out to our customer service team. Your satisfaction is our priority, and we're committed to ensuring your Luna Leather experience is exceptional.