FAQs

Products & Materials

What kind of leather do you use? Our bags are made from genuine full-grain and top-grain leather — the highest, most durable grades available. Full-grain leather keeps the natural surface of the hide, which means it's incredibly strong and develops a beautiful patina over time. Each bag is unique, so slight natural variations in grain, tone, and texture are signs of authentic leather, not flaws.

Will the leather get scratched or change color over time? Yes — and that's a good thing. Real leather is meant to age. Small scuffs soften, and the color deepens into a rich patina that makes your bag look even better the longer you carry it. Think of it as your bag breaking in to fit your life.

Are your bags real leather or vegan/faux leather? All bags labeled "leather" are made from genuine animal leather. If we ever offer a vegan or faux-leather option, it will be clearly marked on the product page.

How do I know which bag size is right for me? Every product page lists exact dimensions (length × height × depth) and what the bag comfortably fits — for example, whether it holds a 13" or 15" laptop, A4 documents, or just your daily essentials. If you're between sizes or unsure, email us at support@mylunaleather.com and we'll help you choose.

Care & Maintenance

How do I care for my leather bag? Leather is low-maintenance but loves a little attention:

Keep it away from prolonged direct sunlight and excessive heat.
Wipe spills immediately with a soft, dry cloth.
Condition it every few months with a quality leather conditioner to keep it supple.
Store it stuffed (with tissue or a small pillow) in the dust bag it came in to help it hold its shape.

My bag got wet — what should I do? Don't panic. Gently blot (don't rub) the moisture with a soft, dry cloth and let the bag air dry naturally, away from direct heat. Once dry, a little leather conditioner will restore its softness.

Orders & Shipping

Where do you ship? We ship worldwide. Shipping options and costs are calculated at checkout based on your location.

How long will my order take? Orders are typically processed within 1–2 business days. Delivery times vary by destination — most orders arrive within 7–15 business days. You'll receive a tracking number by email as soon as your order ships.

How do I track my order? Once your order ships, we'll email you a tracking link. If you can't find it, check your spam folder or email us at support@mylunaleather.com and we'll send it over.

Can I change or cancel my order? If your order hasn't shipped yet, we'll do our best to help. Email us as soon as possible at support@mylunaleather.com with your order number. Once an order has shipped, we're unable to change or cancel it.

Returns & Warranty

What is your return policy? We want you to love your bag. If you're not completely happy, you can return unused items in their original condition (with tags and packaging) within 30 days of delivery for a refund or exchange. Email support@mylunaleather.com to start a return and we'll walk you through it.

My bag arrived damaged or faulty — what now? We're so sorry. Email us at support@mylunaleather.com within 7 days of delivery with your order number and a couple of photos, and we'll make it right with a replacement or refund.

Do your bags come with a warranty? Yes. Every Luna Leather bag is covered against manufacturing defects. If something goes wrong because of how it was made, we'll repair or replace it. (Normal wear, patina, and accidental damage aren't covered — but reach out anyway, and we'll always try to help.)